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Connect with our experts
Let's discuss how we can collaborate, leveraging technology for impactful results, empowering both individuals and communities.
Modern, secure, scalable, reliable.
The right screen for every person
Each group gets its own simple view of Connect, showing only what they need.
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Self service kiosks
A sturdy kiosk for your office. Individuals check in with a fingerprint, and every visitor is logged.
Mobile app
Individuals under supervision can check in, message their officer, see appointments and read documents, even offline.
Self-service web portal
Most of what the app and kiosk offer, from any web browser: messages, appointments, requests and helpful information.
Officer portal
One place for officers to see alerts, messages, appointments and everything about the individuals they supervise.
Secretariat portal
Where the Secretariat manages matters, schedules meetings, publishes Board packs and tracks actions.
Board member portal
Board Members see their meetings, read case files, add notes and work on documents together.
Everything Connect can do
Self check-ins
Individuals assessed as lower risk check in by kiosk or phone, freeing up face-to-face time for those who need it most.
Curfew checks
Random location checks through the app. A low-cost alternative to electronic monitoring for lower-risk individuals.
Secure messaging
Two-way chat with officers, with the full history kept.
Appointments and reminders
One calendar, with reminders by app, email and text.
Requests and permits
Apply for travel or leave online. Approved permits show in the app.
Digital forms and signatures
Paper-free inductions on a tablet, signed on screen.
Visitor logging and alerts
Every visitor is recorded, and staff are alerted to warrants or safety risks.
Community work hours
Track hours left. Community groups can enter approved timesheets directly.
Rehabilitation support
Officers set goals and share resources. Individuals mark tasks done with a photo.
Fingerprint or face ID
Confirms who's checking in. Data can be fully deleted when a sentence ends.
Officer dashboard
Urgent alerts, missed check-ins and unread messages at a glance.
Documents anywhere
Share documents and referrals, available on any device, even offline.
Complete case files
Every matter's details, history, documents, people and actions in one place.
Meeting scheduling
Drag matters and Members onto meetings. Outlook and Teams stay in step.
Board packs
Choose what goes to the Board and publish it, with confidential files kept apart.
Minutes and decisions
Capture minutes and decisions on the day, with shortcut keys for speed.
Actions and follow ups
Tasks are created automatically and tracked until they're done.
Read and annotate
Members read every document online, with unread and late ones flagged.
Work on documents together
Share notes and draft documents together in Word, saved to the case file.
Contacts in one list
One up-to-date list of legal representatives, victim representatives and other parties, linked to matters.
Works with the systems you already use
Connect adds to what you have rather than replacing it. Everyone gets their own way into Connect, and Connect keeps your existing systems up to date, so nobody types the same thing twice.
Supervised Individuals
- Self-report kiosk
- Mobile app
- Website
Officers and supervisors
- Officer portal
- Tablet forms
- Biometric scanners
Community partners
- Partner website
- Hours and timesheets
Secretariat and Board Members
- Secretariat portal
- Board member portal
Optimation Connect
Check-ins · Appointments · Messages · Matters · Meetings · Decisions · Activity records
Your existing systems
Case management system · Outlook, Teams and SharePoint · Reports and dashboards · Partner services
No case management system? Parole boards can also run Connect on its own as their complete record.
Secure by design
The right access
Each person only sees what they need for their job.
Data kept safe and local
Information is protected and can be stored in your own country.
A record of every action
Connect keeps a record of who did what and when, including every warning and how it was handled.
Trusted biometrics
Uses internationally certified scanners, and personal data can be fully deleted once a sentence ends.
Set up around the way you work, and easy to change
Your process your rules
Steps, approvals and reminders match how your teams already work.
Update your own forms
When the law or policy changes, your team can edit forms without waiting on us.
Switch features on or off
Officers choose which app features each individual can use, and admins manage staff access.
Looks like yours
Your logo, colours and branding throughout.
*New in 2026
AI powered insight
Connect's AI features are governed by the same responsible-AI principles Optimation applies across every engagement — human oversight, data sovereignty, and access control by design. AI in Connect supports case officers and board members; it never decides for them.
Optional module
Insight and Analytics
Ask plain-language questions of your case, workload, and outcome data, and get immediate answers. No specialist support required.
Optional module
Help Assistant
Natural-language guidance for completing work in Connect, grounded in your own approved user guides, SOPs, and operating procedures.
See it working in the real world
Case Study | Community Corrections
Queensland Corrective Services
Queensland Corrective Services replaced paper forms and an end-of-life kiosk system with Connect, a joined-up digital platform now used by more than 700 frontline officers and thousands of supervised individuals statewide.
Read the case study →Case Study | Parole Boards
Parole Board Queensland
Parole Board Queensland now manages every matter, meeting and decision in Connect for Parole Boards, with a full audit trail behind each one.
Read the case study →