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Modernising community supervision
Queensland Corrective Services replaced paper forms and an end-of-life kiosk system with Connect, a joined-up digital platform now used by more than 700 frontline officers and thousands of supervised individuals statewide.
SOLUTION
Connect for Community Corrections
CLIENT
Queensland Corrective Services
COVERAGE
Statewide
LIVE SINCE
December 2023
The Challenge
Paper, ageing kiosks and a very large state.
QCS supervises one of the largest community corrections populations in Australia, with frontline officers spread across a state more than six times the size of New Zealand.
Day-to-day supervision relied on paper forms, manual processes and a kiosk system that had reached the end of its life. Officers were spending too much time on repetitive admin, and curfew monitoring leaned heavily on costly call-centre and security responses. QCS saw a clear opportunity to modernise how officers and supervised individuals work together.
What we delivered
One connected suite
Optimation partnered with QCS to deliver QCS Connect, a configured instance of Optimation Connect. Rather than a single point solution, it's an integrated suite, all connected back to QCS's core offender system of record.
Case Officer Portal
One workspace for officers to manage supervision of individuals
Mobile App
Self-check-in and secure messaging for supervised individuals
Self-service Kiosks
Biometric check-in and visitor logging at reporting locations
Web Portal
Access for supervised individuals from any device
Ready from day one
Biometric self check-in
Digital signature capture
Automated compliance alerts
GPS-based curfew-checks, a lower cost alternative to electronic monitoring
Secure officer messaging
Rehabilitation action tracking
Simpler travel permits and condition variations
The Outcomes
Less paper, more time for casework
40%
Less repetitive paperwork
Digital forms, signatures and workflows replace a large volume of manual tasks for officers.
25%
Better attendance
Digital channels help lift turn-up and on-time rates for community work and reporting.
60%
Quicker reporting
Self-check-in for lower-risk individuals cuts appointment time and admin.
Why it works
Going broad, not narrow
Connect launched across the whole of Community Corrections, not as a small pilot. That was deliberate. Narrow point solutions rarely reach the critical mass they need to stick. A wide, accessible set of digital channels gave officers and supervised individuals a reason to use Connect every day, and adoption quickly built on itself.
Best Hi-tech Solution for Public Good
This programme contributed to Connect winning the award for best hi-tech solution for public good.What's next
Building a joined-up justice ecosystem
Connect keeps evolving, connecting community supervision, parole and custodial systems into one joined-up digital ecosystem.
01
AI analytics and insight
02
Deeper rehabilitation support
03
Closer integration with Connect for Parole Boards
04
Custodial kiosks for safer transfers and pre-release induction
We selected Optimation’s solution to help us transform the way we manage supervised individuals in the community through the innovative use of technology
Michael Nikolic
QCS Chief Digital Officer, Digital Services & Information Technology Branch
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